1. OVERVIEW
Healez Beauty is the owner and operator of this website. The terms "we," "us," and "our" refer to Healez Beauty throughout the site. Healez Beauty is offering this website, together with all information, tools, and services to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices mentioned here.
You engage in our "Service" by browsing our website, buying anything from us, or both. By doing so, you agree to be bound via the terms and conditions set forth below, including all additional terms and conditions and policies linked herein and/or accessible by hyperlink. All users of the site, including without limitation browsers, vendors, customers, merchants, and/or content producers, are subject to these Terms of Service.
Before using or visiting our website, please take the time to thoroughly read these Terms of Service. You agree to be bound by these Terms of Service by accessing or using any element of the website. You are not permitted to use any services or visit the website if you do not agree to all of the terms and conditions of this agreement. Acceptance is conditionally set forth in these Terms of Service if these Terms of Service are an offer.
The Terms of Service also apply to any new features or tools that are introduced to the current store. On this page, you can always review the most recent version of the terms of service. By publishing updates and/or changes to our website, we retain the right to amend, modify, or replace any element of these Terms of Service. It is your obligation to periodically check this page for updates. Following the publishing of any modifications, your continued use or access to the website implies acceptance of those changes.
Our store is hosted on Billplz SDN BHD. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
2. ONLINE STORE TERMS
You warrant that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have granted us permission to let any of your minor dependents to use this site, by agreeing to these Terms of Service.
You are not allowed to use our products for any improper or prohibited purposes, and you are not allowed to break local laws by using the Service (including but not limited to copyright laws).
3. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You acknowledge that your content (except credit card data) may be transmitted over a variety of networks and entail (a) transmissions; and (b) modifications to comply and adapt to the technological requirements of connecting networks or devices Whenever credit card data is transferred over networks, it is always encrypted.
You agree that you will not, without our prior written consent, reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, access to the Service or any contact on the website through which the service is given.
The headings used in this agreement are simply there for your convenience and have no bearing on these Terms in any way.
4. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
Inaccurate, incomplete, or out-of-date information on this website is not our responsibility. The content on this website is provided for informational purposes only and should not be relied upon or used as the only basis for choices without consulting primary, more reliable, complete, or up-to-date sources of information. Your use of the information on this website is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
5. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
6. PRODUCTS OR SERVICES (IF APPLICABLE)
Some goods or services might only be accessible online via the website. These goods or services might be in short supply and can only be returned or exchanged in accordance with our return policy.
Every effort has been taken to ensure that the colours and photographs of our products displayed at the online store are as accurate as possible. We cannot guarantee that any colour you see on your computer screen is accurately represented.
We reserve the right, but are under no obligation, to restrict who is eligible to purchase our products or use our Services. On a case-by-case basis, we may use this right. We have the right to set a cap on the number of any goods or services we provide. All product descriptions and prices are subject to change at any time and without prior notice, at our sole discretion. Anytime, we reserve the right to stop selling any product. Any offer made on this website for any good or service is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
7. ACCURACY OF BILLING AND ACCOUNT INFORMATION
Any order you place with us may be rejected by us at our discretion. We reserve the right to restrict or revoke the number of purchases made per person, per household, or per order. These limitations may apply to orders made using the same credit card, the same billing address, the same shipping address, or orders made by or under the same customer account. If your order is modified or cancelled, we may attempt to reach you by phone, email, and/or the billing address/phone number you provided when placing the transaction. Orders that appear to have been placed by dealers, resellers, or distributors, in our sole discretion, may be restricted or prohibited.
For all purchases made at our store, you promise to supply true, current, and comprehensive account and purchase information. In order for us to complete your transactions and get in touch with you as necessary, you agree to immediately update your account and other information, including your email address, credit card numbers, and expiration dates.
For more detail, please review our Returns Policy.
8. OPTIONAL TOOLS
We might give you access to third-party tools that we don't monitor, control, or have any say in. You understand and accept that we provide these tools accessible "as is" and "as available" without any guarantees, assurances, or conditions of any sort. We also do not recommend or make any claims about these tools. We won't be held responsible for anything related to or resulting from your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
9. THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
10. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
You understand and agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any submissions (for example contest entries) you send to us, whether online, by email, by postal mail, or otherwise (collectively, "comments"), and that we are not required to respond to submissions you send to us. We are not and never will be obligated to (1) keep any comments private; (2) compensate for any remarks; or (3) reply to any comments.
We may monitor, edit, or remove information that, in our sole opinion, is offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that infringes any party's intellectual property or these Terms of Service, but we are not required to do so. You acknowledge that you will not post anything that infringes on anybody else's copyright, trademark, privacy, or other proprietary or personal rights. You further agree that your comments won't contain any defamatory, illegal, threatening, or otherwise objectionable content, as well as any malware that could in any way impair the functionality of the Service or any website connected to it. You aren't allowed to impersonate someone else, use a bogus email address, or otherwise mislead us or other people about the source of any remarks. You alone are accountable for the truthfulness of any remarks you make. Regarding any remarks made by you or any other party, we disclaim all liability.
11. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
12. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, the material on our website or in the Service may contain clerical or other errors, inaccuracies, or omissions that may pertain to product descriptions, costs, special offers, promotions, transit times, and availability. Without prior notice, we retain the right to change or update information, cancel orders, and/or correct any mistakes, inaccuracies, or omissions in any part of the Service or on any associated website (including after you have submitted your order). Except as required by law, we make no commitment to update, modify, or clarify any information in the Service or on any associated website, including without limitation pricing information. It should not be assumed that all of the information in the Service or on any connected website has been updated or amended because there is no explicit update or refresh date applied.
13. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. (l) to resell any product purchased on the website without express written permission via a Reseller Agreement with Healez Beauty. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
There are some websites and dealers who claim to be authorized Healez Beauty resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from Healez Beauty. When you purchase products from an unauthorized website or dealer you are taking a risk, because these products may be counterfeit, used, defective, or may not be designed for use in the country. Please protect yourself and your Healez product by ensuring that you only purchase Healez SDN BHD products from an Authorized Healez Dealer.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is’ and 'as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Healez, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
15. Return Policy
All items sold are not refundable or exchangeable. In the event of damaged, missing or incorrect goods received, these matters must be reported to Healez Beauty within 48 hours of the parcel received. This can be done via Whatsapp at +601163282720
In the event that incorrect goods are delivered, Healez Beauty shall have no responsibility to replace the same in the event that the goods are removed from their packaging. Furthermore, usage of any goods in any way, as determined at the discretion and the sole opinion of an appropriate, Healez Beauty employee shall void any claims that incorrect goods have been delivered. Any delivery charges paid earlier are not refundable. There will be no refund initiated, only exchange is allowed.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your Exchange after inspecting the item. If your return item is approved, we will initiate an exchange and replace the item.
16. INDEMNIFICATION
You agree to indemnify, defend and hold harmless Healez Beauty and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
17. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
18. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
19. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Healez Beauty.
20. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
21. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at healezhq@gmail.com or WhatsApp us at +601163282720
MONEY BACK GUARANTEE
HEALEZ 100% Risk FREE 30 Days Money Back Guarantee
We take great care in formulating safe and effective products. However, each and every one of us is different, thus results may vary for each individual. Hence, your satisfaction is important to us, or you can get your money back.
Within 30 days of purchase, if you are not satisfied with our products, let us know by sending an email to healezhq@gmail.com or WhatsApp to +60116328270. Include details of your purchase such as receipt, order number and amount. Your money will be refunded excluding the courier charges.
By making a purchase you are also bound to these following conditions:
- To be eligible for a return, you must be a Healez customer and have used the product for at least 28 days. It takes 2-4 weeks for your skin to see visible results and we require you to use the product for at least 28 days before making a refund request.
- Only valid for purchases made directly from our website in Malaysia www.healezbeauty.com
- To make a return request, send an email with your order number and reasons for returning to healezhq@gmail.com or WhatsApp to +60116328270.
- To complete your return request, you are required to attach a receipt or proof of purchase.
- If you are not reachable or do not respond to our attempts to contact you with regards to your return request after 30 days, you are no longer eligible for the return.
- This is applicable to your first product purchase only. Any subsequent product you buy from Healez will not be eligible for 30 days money back guarantee.
If we have grounds to believe that you are returning the product for reasons other than being genuinely dissatisfied with our products, we reserve the rights to refuse the request and/or not to give you a refund and reserve the rights to refuse selling our products to you in the future.